General FAQs:

1. When I try to sync I get "The connection between your handheld computer and the desktop could not be established" error.
2. How do I check the amount of memory left on my PDA?
3. How do I check which version of Palm OS or M-Business I am using?
4. How do I remove applications on my PDA?
5. What is the difference between a "Soft Reset" and "Hard Reset" and how do I do it?
6. Where can I get Epocrates?
7. Do I lose all my PDA programs and data if the battery dies?
8. My PDA ran out of battery. How do I restore all the data and applications I had on there?
9. I cannot receive any beamed data.
10. How do I install software on my PDA?
11. How do I update software on my PDA?
12. How do I beam a program? Which kind of programs can I beam?

1. Check to make sure:
   • the PDA is connected tightly to the cradle and that the cradle is connected to your computer.
   • HotSync Manager is turned on.
   • the appropriate connection is selected in the HotSync Manager. To check, right click on the HotSync Manager that's on the lower right of your computer, Local USB or Local Serial should be checked depending on the type of connection that your cradle is using.
   
   
2. Go to the main screen on your PDA, click on the menu on top and click on Info.



3. Go to the main screen on your PDA, click on the menu on top and click on Info. On the Info page, click on Version button. It will list the Palm OS version number you are using as well as version number to all applications that you have in your PDA.



4. Go to the main screen on your PDA, click on the menu on top and click on Delete. Select the application that you want to remove and click on the "Delete" button. Click Yes on the delete confirmation message.



5. A soft reset is done by pressing the reset button that is on the back of your PDA. You do not lose any data or applications from a soft reset. A Hard reset is done by pressing the reset button and holding on to the power button at the same time. A message will appear warning you that all data will be erased. Make sure you've synced your PDA before performing a hard reset.



6. A free version of Epocrates is available at http://www.epocrates.com. Please follow directions to download the free version.



7. Tungsten E2, T5, LifeDrive uses non-volatile memory, which means if battery dies, data won't be lost. Other models uses volatile memory. So if the battery drained completely, data and applications would be lost and users need to synchronize to restore data from their desktop computer.



8. Syncing your PDA will restore all the data and applications you had on there. You will need a second sync to restore M-Business and Epocrates content.



9. Go to Settings and click on "Prefs". Select "General" from the top right menu. Make sure "Beam Receive" is set to On. If you stil cannot receive any beamed application, you will need to perform a soft reset on your PDA.



10. The majority of PDA programs are downloaded as "zip" files. You can unzip these files to any directory though it is recommended that you place them in the "Add-on" folder of the "Palm" directory on your computer. You then launch the Install Tool from your Start Menu (Start/Programs/Palm Desktop). Once you are in the Install Tool, press the add button and select the install file that you placed in the "Add-on" directory.
    
    Some software, such as M-Business, will run a setup/installation program. This will walk you through the process of installing the software on your PDA.
    
    Some software will require that you have a zip/archive utility. You can use either WinZip (http://www.winzip.com/), which is shareware that costs $29, or you can use PowerArchiver (http://www.powerarchiver.com/), which is a shareware that costs $19.95 for one license with lifetime upgrades.
    
    
11. Updating software can be done in two ways, depending on the software. The first way is an automatic update that occurs when you sync your PDA. The other method requires that you delete the software from your PDA and then reinstall from a new download of the program. Generally programs will include a "Read Me" file in the zip. This file should contain instructions on both update and installation.
    
    
12. To beam a program, go to the main screen of your PDA. Tap on the top left screen. A drop down menu will appear. Under the "App" menu, select "Beam". It will then list applications that are available on your PDA. Select the application you want to beam and click on "Beam".
    
    Those marked with a lock icon is copy-protected apps and cannot be beamed. Also, applications that require individual login, such as M-Business and Epocrates will not function properly if beamed. All other programs and data such as contact, date book, memo can be beamed.
    
    
    
    
    

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